Saturday, January 5, 2019

Tata Sky Miss TRAI Deadline For New Channel Packs

Tata Sky Miss TRAI Deadline For New Channel Packs

India’s largest DTH operator Tata Sky has missed TRAI’s deadline to introduce new, more transparent channel prices to their subscribers from midnight.

Even as other cable and DTH players, like Airtel Digital, Dish TV, D2h, Hathway, Den Networks, Siti Cable and GTPL started displaying the new prices for TV channels, but Tata Sky Miss TRAI Deadline For New Channel Packs.

Below is Chat History with TATA SKY Executive:  

https://pbchatsrv04.cct.tatasky.com/tataskygms/ChatFileDownload?chatHistory=
[1/1/2019, 8:54:29 PM] : Hi Mr. VinodKumar Saini, Welcome to Tata Sky chat support! Let us know how we can  help you, by typing in the chat box and clicking on send button.  

[1/1/2019, 8:54:35 PM] Mr. VinodKumar  Saini : Hi,

[1/1/2019, 8:54:42 PM] Tata Sky: Our associates are busy with other customers. So kindly bear with us a while. Your queue position is :5,

[1/1/2019, 8:54:42 PM] Tata Sky: To watch India%26%2365533%3Bs Tour of Australia 2017/18 with English commentary on Sony Six (Ch.484) at Rs.2 per day, give a missed call on 89846 89846 from your Registered Mobile Number,

[1/1/2019, 8:55:17 PM] Mr. VinodKumar  Saini : How I can choose my channels according to new plan ordered by TRAI,

[1/1/2019, 8:55:29 PM] : You will now be connected to Ponduru Sai Krishna and your chat reference ID is 0001CaE0WPGSN0K8. Please note that this chat may be recorded and used for quality assurance and training purpose.,

[1/1/2019, 8:55:35 PM] Mr. VinodKumar  Saini : How I can choose my channels according to new plan ordered by TRAI,

[1/1/2019, 8:55:46 PM] Ponduru Sai Krishna: Hello %26%23128522%3B Welcome to TATA SKY, and thank you for visiting our site.,

[1/1/2019, 8:56:06 PM] Ponduru Sai Krishna: I will be happy to assist you with that information Mr. VinodKumar.,

[1/1/2019, 8:56:14 PM] Mr. VinodKumar  Saini : ok,[1/1/2019, 8:56:44 PM] Ponduru Sai Krishna: Is there anything else I may assist you with?,

[1/1/2019, 8:57:05 PM] Mr. VinodKumar  Saini : hey, you have not provide me any support, are you mad,

[1/1/2019, 8:57:25 PM] Mr. VinodKumar  Saini : really surprising,[1/1/2019, 8:57:42 PM] Ponduru Sai Krishna: Sorry let me correct my self.,

[1/1/2019, 8:57:48 PM] Ponduru Sai Krishna: The timeline to implement the new pricing regulations has been extended by TRAI. When applicable we will help you make the choices and changes in your pack. Till then please continue to enjoy uninterrupted service with your current plan. The extended timeline is same for all DTH and Cable operators.,

[1/1/2019, 8:58:11 PM] Mr. VinodKumar  Saini : is only 31st December 2018, now 1st Janary 2019,

[1/1/2019, 8:58:32 PM] Mr. VinodKumar  Saini : give me your extended timeline,[1/1/2019, 8:58:45 PM] Mr. VinodKumar  Saini : so I can challenge it in the court,

[1/1/2019, 9:00:12 PM] Mr. VinodKumar  Saini : are you there?,

[1/1/2019, 9:00:13 PM] Ponduru Sai Krishna: As per the policy update i have given you the details.,

[1/1/2019, 9:00:40 PM] Mr. VinodKumar  Saini : I have not received he extended timeline,

[1/1/2019, 9:02:10 PM] Ponduru Sai Krishna: We cannot confirm the time line, please escalate the same from your side.,

[1/1/2019, 9:02:28 PM] Mr. VinodKumar  Saini : then how you can confirm the extended timeline by TRAI,

[1/1/2019, 9:02:41 PM] Ponduru Sai Krishna: Once we get any updates, we will communicate the same through relevant medium.,

[1/1/2019, 9:03:15 PM] Mr. VinodKumar  Saini : so, who updated you TRAI exteded timeline?,

[1/1/2019, 9:03:57 PM] Ponduru Sai Krishna: Please send a mail to nodalofficer@tatasky.com.,

[1/1/2019, 9:04:29 PM] Mr. VinodKumar  Saini : then why you are sitting here, just wasting time of consumers, fool person.,

[1/1/2019, 9:05:04 PM] Ponduru Sai Krishna: As per the policy update i have given you the details.,

[1/1/2019, 9:05:07 PM] Mr. VinodKumar  Saini : left this job and sleep at your home if you can%27t resolve the issue,

[1/1/2019, 9:05:23 PM] Mr. VinodKumar  Saini : Ihave not received any detail.  What is your policy, send me?,

[1/1/2019, 9:06:10 PM] Ponduru Sai Krishna: I am not the authorised person to design the packages from my end.,

[1/1/2019, 9:06:26 PM] Mr. VinodKumar  Saini : then why you are sitting here?,

[1/1/2019, 9:06:42 PM] Mr. VinodKumar  Saini : Are you employee of Tata Sky,

[1/1/2019, 9:06:56 PM] Ponduru Sai Krishna: We are here to inform you details as per policy updates and your account records information.,

[1/1/2019, 9:07:17 PM] Ponduru Sai Krishna: We are here to raise concerns as per your issues.,

[1/1/2019, 9:07:32 PM] Ponduru Sai Krishna: I will share your feedback to our concern team from my end.,

[1/1/2019, 9:07:36 PM] Mr. VinodKumar  Saini : I am asking mr. fool person,  I have not received any detail from you as you hare here to provide details,

[1/1/2019, 9:08:27 PM] Mr. VinodKumar  Saini : I am asking you, are you authorised from Tata Sky to communicate with me regarding my issue or not?,

[1/1/2019, 9:08:29 PM] Ponduru Sai Krishna: I have informed you that TRAI packages are not available.,

[1/1/2019, 9:08:39 PM] Ponduru Sai Krishna: I have informed you that TRAI packages are not available.,

[1/1/2019, 9:09:00 PM] Ponduru Sai Krishna: For the same reason,I have suggested you to escalate the issue.,

[1/1/2019, 9:09:03 PM] Mr. VinodKumar  Saini : why not available, it should available from 31st Deceber 2018,

[1/1/2019, 9:09:20 PM] Mr. VinodKumar  Saini : who are you?,

[1/1/2019, 9:10:01 PM] Ponduru Sai Krishna: I am here to inform you details regarding Tata Sky policy updates.,

[1/1/2019, 9:10:18 PM] Mr. VinodKumar  Saini : what is tata sky policy?,

[1/1/2019, 9:10:42 PM] Mr. VinodKumar  Saini : is it to harass the consumers?,

[1/1/2019, 9:11:02 PM] Ponduru Sai Krishna: I understand your concern Sir.,

[1/1/2019, 9:11:17 PM] Ponduru Sai Krishna: Please let me know what you want me to do now.,

[1/1/2019, 9:11:18 PM] Mr. VinodKumar  Saini : what understand?,

[1/1/2019, 9:11:33 PM] Ponduru Sai Krishna: If the package details are available now,I would have definitely helped you Sir.,

[1/1/2019, 9:12:02 PM] Mr. VinodKumar  Saini : I want to know who are you?  why you don%27t have package details?,

[1/1/2019, 9:12:48 PM] Mr. VinodKumar  Saini : just forcefully snatching money from our pocket.,

[1/1/2019, 9:13:16 PM] Mr. VinodKumar  Saini : if trai increase the price, then you will charge immediately.,

[1/1/2019, 9:13:35 PM] Ponduru Sai Krishna: May I request you to stay online for 2 minutes, while I transfer the chat to our senior executive?,

[1/1/2019, 9:13:57 PM] Mr. VinodKumar  Saini : sure,

[1/1/2019, 9:14:19 PM] Mr. VinodKumar  Saini : Iwill wait, you can ask your senior  to call me also.,[1/1/2019, 9:21:51 PM] Mr. VinodKumar  Saini : DishTV released its new price: %3Ca target=%27_blank%27 href=%27https://www.dishtv.in/Pages/Packs/add-a-channel.aspx%27%3Ehttps://www.dishtv.in/Pages/Packs/add-a-channel.aspx%3C/a%3E,

[1/1/2019, 9:25:27 PM] Mr. VinodKumar  Saini : are you there?,

[1/1/2019, 9:26:13 PM] : You will now be connected to Vineet Kumar and your chat reference ID is 0001CaE0WPGSN0K8. Please note that this chat may be recorded and used for quality assurance and training purpose.,

[1/1/2019, 9:26:27 PM] Vineet Kumar: Thank you for contacting TATASKY CHAT DESK! My name is Vineet Kumar.,

[1/1/2019, 9:26:37 PM] Vineet Kumar: Please be online while I go through with the conversation.,

[1/1/2019, 9:26:49 PM] Mr. VinodKumar  Saini : hey, Vineet, why your executive not providing correct informaton?,

[1/1/2019, 9:27:49 PM] Mr. VinodKumar  Saini : Airtel also released the price:  %3Ca target=%27_blank%27 href=%27https://www.airtel.in/digitaltv/topups%27%3Ehttps://www.airtel.in/digitaltv/topups%3C/a%3E,

[1/1/2019, 9:32:13 PM] Vineet Kumar: Thank you for your time and patience, I appreciate it Mr. Saini.,

[1/1/2019, 9:32:19 PM] Vineet Kumar: We are deeply sorry about the inconvenience you are facing.,

[1/1/2019, 9:32:57 PM] Mr. VinodKumar  Saini : My concern is why your company not updated the price according to TRAI?,

[1/1/2019, 9:33:14 PM] Vineet Kumar: The timeline to implement the new pricing regulations has been extended by TRAI. ,

[1/1/2019, 9:33:48 PM] Mr. VinodKumar  Saini : what is the extended date?,

[1/1/2019, 9:34:16 PM] Vineet Kumar: As of now, there is no official confirmation for new date Sir.,

[1/1/2019, 9:34:19 PM] Mr. VinodKumar  Saini : it wa 31st December 2019.,

[1/1/2019, 9:34:30 PM] Mr. VinodKumar  Saini : I have official confirmation,

[1/1/2019, 9:35:03 PM] Mr. VinodKumar  Saini : if you don%27t have the official confirmation, then left your job and take rest for  forever,

[1/1/2019, 9:35:53 PM] Vineet Kumar: I am sorry for the same Sir.,

[1/1/2019, 9:36:14 PM] Mr. VinodKumar  Saini : other operator updated their price and you are just snatching money from our pocket,

[1/1/2019, 9:37:33 PM] Mr. VinodKumar  Saini : who is the responsible for the same.  If TRAI increase the price, then you stat t charge the new price immediately, but in this case you are delaying ,

[1/1/2019, 9:38:11 PM] Vineet Kumar: As per the received update, the extended timeline is same for all DTH and Cable operators.,

[1/1/2019, 9:38:33 PM] Mr. VinodKumar  Saini : till then you update the new price, stop charging amount from my account without disturbing ,

[1/1/2019, 9:39:24 PM] Mr. VinodKumar  Saini : yes, I am also asking what is the date.  If it is extended, then why Airtel, DishTV upated the new price?,

[1/1/2019, 9:39:30 PM] Mr. VinodKumar  Saini : and you are fail?,

[1/1/2019, 9:39:43 PM] Vineet Kumar: As the account is active so charges will deduct on daily basis.,

[1/1/2019, 9:40:31 PM] Mr. VinodKumar  Saini : I will make a complaint in consumer forum and TRAI against harassment and deficiency in services which is punishable offence under Consumer Protection Act, 1986,

[1/1/2019, 9:40:54 PM] Mr. VinodKumar  Saini : no Issue, I will go in the court on the basis of this chat,

[1/1/2019, 9:41:00 PM] Vineet Kumar: You can escalate the issue from your end Sir.,

[1/1/2019, 9:41:19 PM] Mr. VinodKumar  Saini : then what are you doing here?,

[1/1/2019, 9:41:51 PM] Vineet Kumar: The update which we have received I have shared the same Sir.,

[1/1/2019, 9:42:26 PM] Mr. VinodKumar  Saini : I have not received any update from your end, what I asked?,

[1/1/2019, 9:42:57 PM] Mr. VinodKumar  Saini : none of the my question answered by you and your executive,

[1/1/2019, 9:43:56 PM] Mr. VinodKumar  Saini : I will share it on social media also, how TATA Sky snatching money from Consumer%27s Pocket,

[1/1/2019, 9:44:04 PM] Vineet Kumar: I am sorry for the same Sir.,

[1/1/2019, 9:44:18 PM] Mr. VinodKumar  Saini :  for what?,

[1/1/2019, 9:44:24 PM] Vineet Kumar: We can shared the only details which we have received form our official.,

[1/1/2019, 9:45:02 PM] Mr. VinodKumar  Saini : who is your senior, connect me with him,

[1/1/2019, 9:45:26 PM] Vineet Kumar: There is no option to transfer the chat from my end.,

[1/1/2019, 9:45:53 PM] Mr. VinodKumar  Saini : oh, then how your executive transferred chat with you?,[1/1/2019, 9:46:37 PM] Mr. VinodKumar  Saini : really surprising, you are really expert to speak lie with consumers,

[1/1/2019, 9:46:58 PM] Vineet Kumar: They have the access to transfer to chat from their end.,

[1/1/2019, 9:47:03 PM] Vineet Kumar: The same is not available with me.,

[1/1/2019, 9:47:14 PM] Vineet Kumar: *They have the access to transfer the chat from their end.,

[1/1/2019, 9:48:52 PM] Mr. VinodKumar  Saini : he is a junior and have access to transfer the chat, you are senior and don%27t have access. According to your 
statement, you seems working as a Peon,

[1/1/2019, 9:49:14 PM] Mr. VinodKumar  Saini : is am right or not?,

[1/1/2019, 9:50:22 PM] Vineet Kumar: The next level of mine does not have the access to chat so I cannot tarnsferred.,

[1/1/2019, 9:50:52 PM] Mr. VinodKumar  Saini : ok, then left your seat and start cleaning toilet,

[1/1/2019, 9:51:54 PM] Mr. VinodKumar  Saini : and ask your junior to connect again, so he can transfer this chat to your senior,

[1/1/2019, 9:53:28 PM] Vineet Kumar: There is no option to transfer the chat from my end.,

[1/1/2019, 9:53:39 PM] Mr. VinodKumar  Saini : both of you are really fool person and your company also fraud.  I am disconnecting.,

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